PRIVACY POLICY

Privacy Policy

1. Introduction

The Canalside consider it important to protect your privacy and the privacy of the data you provide us through our website. In this policy, we set out how we will handle your personal data.

a. Cookies: By using our website and by agreeing to this policy, you consent to our use of cookies as per the terms of this policy.

b. We would like to contact you from time to time with details of our offers and services. However, you can tell us whether you would like to receive such direct marketing communication from us or not at the time of creating a booking request through our website.

2. Who we are:

Somerset Solutions Ltd. trading as The Canalside is registered in England and Wales (Co. No. 06367488) with our registered address at Bcc Huntworth, Marsh Lane, Bridgwater, Somerset, TA6 6LQ. Our primary place of business is at The Canalside, Marsh Lane, Bridgwater, Somerset, TA6 6LQ.

3. What data do we collect from you, how we use it and why:

Information that you provide us:

We collect data directly from you (booking data). We will use this for the purposes of entering into a booking contract with you and may process this data for the provision of our venue and associated services that you have requested from us. Booking data may include your name, phone number(s), address, email address, job title and employer, which you have directly provided us. Booking data may be also be processed for invoicing, communicating with you as well as for operating our website. The lawful basis for us processing your booking data is the booking contract between you and us initiated at your request.

Information from your emails and other communication with us:

We may also process the information contained in or relating to your correspondence with us, via the webforms on our website as well as via email communication with us. This information may be used to communicate with you and for maintaining our records. If you have submitted us an enquiry regarding our products and services, we may use this data for the purposes of marketing and selling our products and services. We may also process the information you provide us whilst subscribing to our newsletters for sending you our newsletters and notifications. The lawful basis for us processing this information is our legitimate interests such as the administration of our business and communication with our customers.

Information from your contract with us:

We may process information relating to and including the purchase(s) of our services and associated products. This may include your contact details, your bank, card and transaction details. This data may be processed for the purpose of provision of your purchases from us and for record keeping, accounting purposes such as processing and/or refunding your payments, as well as dealing with complaints and queries. The lawful basis for this processing is the booking contract between you and us initiated by you and our legitimate interests such as the administration of our business.

Cookie data:

We may process data about your use of our website and services that may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use which we gather using Google analytics. We may process this data for analysing the use of the website and services. The lawful basis for this processing is our legitimate interests, namely monitoring our website usage and improving our website services.

We may process any of your personal data identified above if required and appropriate to enforce our Terms and Conditions, to protect our legal rights as well as those of our customers and others. The lawful basis for this processing is our legitimate interests such as compliance with the law and protection of rights.

4. Who else has access to your information?

We do not sell, rent, share or disclose personal information to others. However, we do use other companies, suppliers and subcontractors for certain functions on behalf of us that include providing marketing advice, analysing website data, processing credit card payments, accounting services, insurance. They may have access to some or all of the personal data required to perform these functions but not for other purposes. They are contracted to process personal information in accordance with our Privacy Policy and as per Data Protection Laws.

5. Retaining and deleting your personal data

Personal data that we process for purpose as stated above shall not be kept for longer than is necessary for those purposes in accordance with the following:

a. Booking data will be retained for five years from the date of last invoice, at the end of which it will be deleted from our systems.

b. Information from your enquiries will be retained for five years from the date of last contact, at the end of which it will be deleted from our systems.

c. Information obtained from newsletter signup will be retained for two years following the date of the last contact.

d. Information from transaction

s that resulted from your purchase(s) from us will be retained for seven years from the date of last invoice, at the end of which it will be deleted from our systems.

6. Changes to this policy

We may update this policy from time to time by replacing it with the most up to date version on our website.

7. Your rights

The Data Protection Act gives rights to individuals in respect of the personal data that organisations hold about them and says that personal data shall be processed in accordance with the rights of data subjects under this Act. An individual’s rights as per the Act are:

a. a right of access to a copy of the information comprised in their personal data;

b. a right to object to processing that is likely to cause or is causing damage or distress;

c. a right to prevent processing for direct marketing;

d. a right to object to decisions being taken by automated means;

e. a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and

f. a right to claim compensation for damages caused by a breach of the Act.

8. Our website

Our website is owned by us (Somerset Solutions Ltd. trading as The Canalside). It is developed and maintained by Macsi Digital Limited.

9. Contact us:

You can contact us post at our postal address given in section 1, using our website contact form, by telephone on 01278 456545 or by email to info@thecanalside.co.uk.